How can I get my certificate reissued?

PositiveSSL & EssentialSSL Certificates reissue
InstantSSL, PremiumSSL and EV SSL Certificates reissue
Multi-Domain Certificates reissue
Further steps
Use the CSR generated manually

To reissue your certificate:

  • Log in to your SSLs.com account.
  • Click on the top black bar with your email:

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  • Click on the 'Active' button next to the purchased cert and choose ‘Reissue (new private key)’.

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PositiveSSL, EssentialSSL, PositiveSSL Wildcard, EssentialSSL Wildcard certificate reissue process:

Step 1. Reissue for

  • Verify that the domain name you wish to reissue the certificate for is correct.
    Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.
  • Click ‘Onwards’.

Step 2. Save new key

Note: Both 'use browser to create files' and ' and 'create it on your server' options support IDNs with the following TLDs. Prefer pasting the IDN instead of typing to ensure further process goes smoothly.

To use the CSR generated in your browser:

  • Click on the ‘key’ button to save your private key generated for the entered domain.

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To use the CSR generated manually.

  • Click ‘Almost there’ to proceed.

Step 3. Review

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After the activation is done, proceed with validation.

InstantSSL, EV SSL, InstantSSL Pro, PremiumSSL, PremiumSSL Wildcard and EV Multi-Domain reissue process:

Step 1. Reissue for

  • Verify that the domain name you wish to reissue the certificate for is correct.

Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.

  • Click ‘Onwards’

Step 2. Make key

  • You can download the key generated for the domain in your browser or submit a manually generated CSR.

To use the CSR generated in your browser:

  • Click on the ‘key’ button to save your private key generated for the entered domain.

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You can also use the CSR generated manually.

  • Click ‘Almost there’ to proceed.

Step 3. Pick company

We will pre-fill the information from the previous certificate. Make sure that the details are correct and appear as they are in the governmental or business directories such as (Yellow pages, Duns & Bradstreet etc.).

You can change your company details via reissue within 45 days since the certificate issuance date.

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Step 4. Review & Submit

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After the activation is done, proceed with validation.

Multi-Domain certificates reissue process:

Generate a new CSR code. You may request the CSR from your hosting provider or generate it yourself. Check our CSR generation instructions for reference.

Once you have a new CSR ready, you may proceed with the next step.

Reissuance is completely free of charge unless you are adding additional domains (SANs).

If you are reissuing EV Multi-Domain, Multi-Domain SSL or Unified Communications, using the same contact information should expedite validation.

You can change your company details via reissue within 45 days since the certificate issuance date.

Note: Any Comodo SSL certificate can be reissued for a different domain. If you change the common name for a Single-Domain or Wildcard certificate the previous (parent) certificate gets revoked.

If you are reissuing an OV/EV SSL, use the same contact information that you used originally unless you are reissuing the certificate to change this information. This will save you some time during reissuance process.

Let's start with the process itself:

Step 1.

Copy and paste the CSR code generated for the certificate reissue.

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Step 2

Select the server type the certificate will be installed to.

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  • Check the domains (SANs) that will be secured by SSL and click ‘Onward’ (otherwise, re-generate the CSR according to prompt messages and start the process again).
  • You may add more domains using the ‘plus’ button.

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Step 3

  • Choose the domain control validation method for the reissue, either one of the approver email addresses or uploading a text file.

‘Upload a file’ DCV method is not available for EV Multi-Domain, Multi-Domain SSL or Unified Communications certificates.

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Step 4

  • Confirm or change administrative contact information.

OV and EV certificates will have separate fields for the company details and/or information for callback verification.

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Note: It is not possible to change administrative email address during the reissue process. The reissued certificate will be sent to the same email that was chosen during the original certificate activation. After the activation is done, proceed with validation.

Further steps

After the reissue is submitted, you need to complete Domain Control Validation process to have the certificate issued.

OV and EV certificates will require additional company verification process.

If you want to change the DCV method or require any other kind of assistance, feel free to consult with our Support Team via ticket or start a Live Chat with one of our agents by clicking on the blue bubble icon at the lower right corner of the page.

After the certificate is validated, the certificate files will be sent to the SSL administrative email. If you do not receive the certificate, you can download the certificate from your account.

Do not forget to install a new certificate on the server replacing the old one.

You can use the CSR generated manually:

  • Click ‘create it on your server’.
  • Paste the generated CSR code to the ‘Paste CSR (command output)’ field. You may use one of the pre-generated commands that fit your server software (OpenSSL or Windows) to generate the CSR. Hover over the command and copy to use it on your server.
  • Click ‘Onwards’.reissue_4.png