How can I get my certificate reissued?

PositiveSSL & EssentialSSL Certificates reissue
InstantSSL, PremiumSSL and EV SSL Certificates reissue
Multi-Domain Certificates reissue
Further steps

To reissue your certificate:

  • Log in to your SSLs.com account.
  • Click on the top black bar with your email:

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  • Click on the Active button next to the purchased cert and choose Reissue (new private key).

 

PositiveSSL, EssentialSSL, PositiveSSL Wildcard, EssentialSSL Wildcard certificate reissue process:

Step 1. Reissue for

  • Verify that the domain name you wish to reissue the certificate for is correct.
    Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.
  • Click Onwards.

Step 2. Save new key

You can download the new key generated in your browser or submit a manually generated CSR.

Note: Both options support IDNs with the following TLDs. Prefer pasting the IDN instead of typing to ensure further process goes smoothly.

  • Auto-activate, the in-browser generator option, is a default one on the next step after specifying the domain for the certificate. If it’s the option you use, click on the key button to save the Private key for the reissue certificate.

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  • To switch to using the CSR pre-generated on your server or to receive a corresponding command to generate one, tick the Enter CSR option.

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Note: You can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: The Private key is generated along with CSR and should be kept on the server. The Private key code is required during the SSL installation.

  • Paste the CSR code including -----BEGIN CERTIFICATE REQUEST----- and -----END CERTIFICATE REQUEST----- to the Enter CSR field.
  • Click Onwards.

Step 3. Review

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After the activation is done, proceed with validation.

 

InstantSSL, EV SSL, InstantSSL Pro, PremiumSSL, PremiumSSL Wildcard and EV Multi-Domain reissue process:

Step 1. Reissue for

  • Verify that the domain name you wish to reissue the certificate for is correct.

Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.

  • Click Onwards.

Step 2. Make key

You can download the new key generated in your browser or submit a manually generated CSR.

Note: Both options support IDNs with the following TLDs. Prefer pasting the IDN instead of typing to ensure further process goes smoothly.

  • Auto-activate, the in-browser generator option, is a default one on the next step after specifying the domain for the certificate. If it’s the option you use, click on the key button to save the Private key for the reissue certificate.

auto-csr_1.png

  • To switch to using the CSR pre-generated on your server or to receive a corresponding command to generate one, tick the Enter CSR option.

auto_csr_2.png

Note: You can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: The Private key is generated along with CSR and should be kept on the server. The Private key code is required during the SSL installation.

  • Paste the CSR code including -----BEGIN CERTIFICATE REQUEST----- and -----END CERTIFICATE REQUEST----- to the Enter CSR field.
  • Click Onwards.

Step 3. Pick company

We will pre-fill the information from the previous certificate. Make sure that the details are correct and appear as they are in the governmental or business directories such as (Yellow pages, Duns & Bradstreet etc.).

You can change your company details via reissue within 45 days since the certificate issuance date.

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Step 4. Review & Submit

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After the activation is done, proceed with validation.

 

Multi-Domain certificates reissue process:

Generate a new CSR code. You may request the CSR from your hosting provider or generate it yourself. Check our CSR generation instructions for reference.

Once you have a new CSR ready, you may proceed with the next step.

Reissuance is completely free of charge unless you are adding additional domains (SANs).

If you are reissuing EV Multi-Domain, Multi-Domain SSL or Unified Communications, using the same contact information should expedite validation.

You can change your company details via reissue within 45 days since the certificate issuance date.

Note: Any SSL certificate we offer can be reissued for a different domain. If you change the common name for a Single-Domain or Wildcard certificate the previous (parent) certificate gets revoked.

If you are reissuing an OV/EV SSL, use the same contact information that you used originally unless you are reissuing the certificate to change this information. This will save you some time during reissuance process.

Let's start with the process itself:

Step 1.

Copy and paste the CSR code generated for the certificate reissue.

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Step 2

Select the server type the certificate will be installed to.

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  • Check the domains (SANs) that will be secured by SSL and click Onward (otherwise, re-generate the CSR according to prompt messages and start the process again).
  • You may add more domains using the plus button.

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Step 3

  • Choose the domain control validation method for the reissue, either one of the approver email addresses or uploading a text file.

Upload a file DCV method is not available for EV Multi-Domain, Multi-Domain SSL or Unified Communications certificates.

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Step 4

  • Confirm or change administrative contact information.

OV and EV certificates will have separate fields for the company details and/or information for callback verification.

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Note: It is not possible to change administrative email address during the reissue process. The reissued certificate will be sent to the same email that was chosen during the original certificate activation. After the activation is done, proceed with validation.

 

Further steps

After the reissue is submitted, you need to complete Domain Control Validation process to have the certificate issued.

OV and EV certificates will require additional company verification process.

In order to change the selected DCV method or force HTTP/DNS check, use Comodo Order Status panel or contact SSLs.com Support.

After the certificate is validated, the certificate files will be sent to the SSL administrative email. If you do not receive the certificate, you can download the certificate from your account.

Do not forget to install a new certificate on the server replacing the old one.