[Resolved] Live chat helpdesk connectivity issues

Dear Customers,

We are experiencing connectivity issues with our live chat helpdesk, due to which some departments may not be accessible. You may not receive a reply in chat or get disconnected.

We are working to restore normal service as soon as possible.

Meanwhile, please send us a ticket at https://support.ssls.com or check back later.

Sorry for the inconvenience and thank you for your patience.

 Update @ 01:24 UTC Jan 14 | 08:24 PM EST Jan 13

Our technical team is working on the issue resolution.

We will keep you updated as things progress.

Thank you for your patience and understanding.

 Update @ 01:47 UTC Jan 14 | 08:47 PM EST Jan 13

We are almost through with this issue. Normal service should be restored in the nearest time.

Update @ 02:25 UTC Jan 14 | 7:25 PM EST Jan 13

We have managed to allocate part of our resources to assist you with your inquiries in Live Chat.

Due to high level of incoming inquiries, our regular response time in Ticket helpdesk may increase.

Our apologies for the temporary inconvenience.

Update @ 03:09 UTC Jan 14 | 10:09 PM EST

We are glad to let you know that the issue is now resolved and we are back online in full to assist you with your live chat and ticket inquiries.

We thank you for your patience  during this outage. We will do our best to process the  ticket backlog as soon as possible.

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