[RESOLVED] Issues with the refund of PayPal transactions - March 18th, 2016

Dear Customers,

We regret to inform you that PayPal is currently facing issues with the transaction search option. As result, we cannot refund some of PayPal transactions. As temporary workaround, refund for the certificate purchased using PayPal account can be issued to your SSLs.com account balance.

Unfortunately, we do not have any ETA so far. However, the issue has been taken care of by PayPal Technical team.

We sincerely apologize for the inconvenience and thank you for your patience and understanding in this matter.

Kind regards,

SSLs.com Support Team

 

Update @ 10:02 EDT | 3:02 PM UTC

Dear Customers,

We are glad to inform you that the issue has been successfully resolved. All affected transactions will be refunded to source shortly.

Thank you for your patience.

Kind regards,

SSLs.com Support Team

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