[Resolved] Issues with email delivery for COMODO certificates – July 1, 2018

Dear Customers,

Our COMODO upstream provider is currently experiencing issues with their email servers. Emails for COMODO certificates may be delivered with massive delays. This includes approval, callback, fulfillment emails.

Unfortunately, the we do not have ETA regarding the issue resolution.

We keep in touch with COMODO CA technical support and will be glad to keep you updated.

You may feel free to contact our SSL Team via Live Chat or Ticket system if you have any questions. We also encourage you to try alternative validation for COMODO certificates.

Please accept our sincere apologies for the inconvenience.

Kind regards,
SSLs.com Support Team

 

Update @ 17:44 UTC | 1:41 PM EDT

Dear Customers.

The issue was escalated to the corresponding team at COMODO.

We will keep you updated through this post each 3 hours with the progress of investigation.

We appreciate your patience.

Kind regards,
SSLs.com Support Team

 

Update @ 20:39 UTC | 4:39 PM EDT

Dear Customers.

Unfortunately, the issue is still ongoing and the email are not being delivered.

We apologize for the inconveniences this outage might have caused to you.

Kind regards,
SSLs.com Support Team

 

Update @ 22:31 UTC | 6:31 PM EDT

Dear Customers,

We are glad to let you know that the issue has been fully resolved.

Thank you for your patience and understanding.

Kind regards,
SSLs.com Support Team